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To purchase any of our fabulous Vintage Glamour products simply use the shopping cart facility and pay with your credit card via our website. Our website is on a secure server (SSL Certificate) which is demonstrated by a PADLOCK on your browser, this ensures your credit card details are encrypted and never compromised. Alternatively you can email or phone your order through. Vintage Glamour accepts payment by VISA, Mastercard, American Express ( 3% surcharge fee applicable), EFTPOS, money order and cash. All website prices are GST inclusive & are in Australian Dollars, they do not include postage charges if you choose for your item to be sent by Australia Post. Postage charges will be calculated at the end of the shopping cart checkout or you may prefer to pick up your item if it is more convenient. Alternatively you may also call us during shop hours to discuss your shipping options if the item is unable to be posted. We encourage registered post with insurance as we cannot accept responsibility for broken or lost/stolen items once it leaves the shop. It is a small investment for peace of mind! Please note: Website & Phone Orders are processed within 24/48hrs of payment being received. Although we endeavour to despatch your order within a few days (at most 1 week), there will be occassions when this will not be possible due to items being out of stock , a large QTY of orders to fill during busy times or when your order requires special attention/restoration etc. If this is the case we will keep you informed of deliverty times via email or at time of ordering. If you require your order to be delivered by a certain timeframe ie: Birthday/Anniversary present etc. please include details in the comments field and we will act on your instructions. If at any time you wish to follow up on your order please email or call our store direct.
Returns or exchanges are to be made within 7days of date of purchase. Please ensure you check the goods within 7days & notify Vintage Glamour immediately of any faults or damage to be eligible. Please retain your receipt as this is required for all claims. All returns are subject to exchange or store credit only however there is NO returns or exchanges on SALE stock or if you simply change your mind, so please choose carefully. There are no refunds available. A 4 Week Layby option is available with 30% deposit required. All laybys must be fully paid for within the 4 week period (please call us for an extension) or it will be returned to stock with a 30% re-stocking fee payable. All cancelled orders incur a 30% re-stocking fee. Customised chandelier orders will incur a 50% deposit as well as special furniture orders.
International Orders: We gladly ship worldwide however our checkout facility is only set up to work out shipping within Australia. If you would like to purchase an item and you are outside of Australia, please email us with your enquiry and will quote you on shipping fees to your location. There are only 2 shipping options available, AIRMAIL (1-2weeks) & SEAMAIL (up to 12weeks) please specify your preference at time of enquiry. Also please note that Insurance is mandatory so please do not ask for your item to be shipped uninsured, this is usually $7 - $8 AUD. You are welcome to place your order via Email or Fax and payment can be made by VISA, AMEX (3% Surcharge Applicable) & Mastercard. For furniture & larger items we encourage you to investigate your own International shipping for a competitive rate, as shipping/cargo/customs fees can be quite expensive. We will however, help out with any enquiries you may have.
If you would like to follow up on your order please give us a call on 02 91815000 or alternatively you can send your enquiries to info@vintageglamour.com.au . Thankyou
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